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If you are not using the latest version of Windows 10 or Windows 8, some graphics and information in this document might vary. You can get the latest version from the Microsoft Store. Certain HP notebook and All-in-One computers come with built-in webcams that you can use to capture video motion or still images. A webcam is a video input device, similar to a scanner or camera, and requires software to function. The two most common types of software that use webcams are Internet messaging software for making video calls over the Internet , and video editing software for creating and sharing video files.
If you are not using the latest version of Windows 10 or Windows 8, some graphics and information in this document might vary. You can get the latest version from the Microsoft Store. Certain HP notebook and All-in-One computers come with built-in webcams that you can use to capture video motion or still images. A webcam is a video input device, similar to a scanner or camera, and requires software to function.
The two most common types of software that use webcams are Internet messaging software for making video calls over the Internet , and video editing software for creating and sharing video files. Setting up the webcam hardware and software If you have already confirmed you have a webcam and have installed the webcam software, make sure to apply any available updates to your software.
If you need to confirm you have a webcam and install webcam software, use the following steps. Step 1: Look for webcam hardware Take a moment to visually inspect the top of your computer’s display. If your computer has a webcam, you should see a small lens in the top center, above the screen. Some models do not come with a webcam and the area where the webcam would normally reside is replaced by a small plastic plug.
Often, there are small holes near the top center of your display. These holes are for the microphone or other sensors and do not contain a webcam. If your computer does not have a built-in webcam, you must use an external USB webcam. If your computer has a built-in webcam and you cannot use it, continue to the next step to find webcam software. Step 2: Find and use the webcam software that came with your computer If your computer came with a built-in webcam, you can use the Camera app to record and share webcam video.
The Camera app comes preinstalled on Windows 10 computers. It is also available to download for free in the Windows Store for Windows 10 and Windows 8. In the search box on the taskbar, search for and open Camera. If you can see an image, then you are finished. Your webcam is working. If you cannot see an image in the main display window, restart the computer, and then try again. If the problem persists, use the troubleshooting section Video does not display in your webcam software.
Video does not display in your webcam software such as Skype, Messenger, etc. You can open webcam software, such as YouCam, Skype, or Live Messenger, but video does not display in the main viewing window. Use the following steps, in the order they are presented, until the webcam video displays in your webcam software: If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam.
To select the webcam as your video source, open your webcam software and look for video camera, video source, or video caption in the software’s properties or preferences. Here are some common examples of selecting the webcam as the video source: If you do not know the name, select a name to see if video displays. If not, try selecting other video device names until you see the video from your webcam display in the window.
Select the name of your webcam from the Capture Device drop-down list. Select OK, and then restart the YouCam application to view an image. Using Skype These steps pertain to Skype version 5. The version on your computer might be different. In Windows, search for and open Skype. In Skype, click Tools, and then click Options. Click Video Settings from the left side of the page.
Select the name of your webcam from the Select webcam list. When the video displays in the pane, click Save. Restart the computer to correct webcam problems The webcam might be associated with another software program or not responding.
Often, simply restarting the computer can correct the problem. Restart the computer, and then open your webcam software as soon as Windows finishes loading. If restarting the computer does not correct this problem, continue troubleshooting.
Step 3: Update or change the webcam driver Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver. Use the following steps to change the driver for your webcam: If a Let’s identify your product to get started page displays, click Laptop or Desktop.
Type the model name for your computer in the Or, enter your serial number field, and then click Submit. If a Matching products web page opens, select your model number from the list. The software results page for your computer displays with the default operating system selected.
If you need to change the operating system, click Change, select your version, and then click Change. If you cannot find the operating system you want in the list, HP does not have drivers for that operating system.
From the list of available software and driver categories, find the webcam driver. If a webcam driver update is available from HP, download the file to your computer and install the software according to the instructions on the webpage. After updating, restart the computer, and then try using your software again. If the problem persists, continue using these steps to install a generic Windows USB video driver.
If a webcam driver is not available from HP or you cannot access the Internet, continue using these steps to install a generic Windows USB Video driver. In Windows, search for and open Device Manager. Double-click Imaging Devices to expand the list of webcam drivers.
If there is no imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document. If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software.
If problems persist, continue using these steps. Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties. Make a note of the existing name of the webcam driver Example: HP Webcam , as it might change after the update. On the Webcam Properties window, select Update Driver Select to Browse the computer for the desired driver.
Click Let me pick from a list of device drivers on my computer. Remove the selection from Show compatible hardware. Click Next to install the webcam driver.
Webcam is not listed in Device Manager The drivers for the Imaging devices, which include the webcam, are not displayed in the Device Manager.
To resolve this problem, use the following steps. Restart your computer. If the problem persists, continue using these steps.
If there is no Imaging devices category listed, select Action, then Scan for hardware changes. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly. If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.
Webcam stopped working after an update A webcam that was working in one of the pre-installed programs suddenly stops working after installing Windows updates or after installing a recommended update to YouCam or MediaSmart.
Restart your computer, and open your webcam software to see if the problem is resolved. Webcam does not work after installing other webcam programs Installing multiple webcam drivers and programs might cause conflicts. If you are using more than one software program to use your webcam, such as Skype for instant messaging and YouCam for saving videos, then make sure that only one program is open when using the webcam.
Do not attempt to open both programs at the same time, and close your webcam software when you are done. It is a good idea to wait 5 to 10 seconds after closing webcam software before opening another webcam software program.
Restarting the computer can resolve most software conflicts. If problems persist, uninstall one of the webcam software applications, and reinstall the software you want to use. Determine the resolution of the webcam This section describes how to find the resolution setting for the webcam on your HP computer. After taking a picture or video and saving it or you may use a previously saved picture or video taken with your webcam , use the following steps to determine the webcam resolution.
Right-click the picture or video. Click Properties. Select the Details tab and see the webcam resolution. Webcam image quality problems The webcam works, but the image is too dark or the video is choppy.
If the image is too dark, take the following actions: Make sure your video recording environment has good lighting.
Change the image quality, brightness, contrast, and other adjustments in the webcam software. To resolve problems with choppy playback, take the following actions: Reduce the size of the video image in the webcam software.
Wednesday, July 1, 2009
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